GetAgent is an estate agent comparison site. The company provides potential home sellers (vendors) with insightful data on estate agents such as:
The agents avg time to sell
The number of properties sold in the last 6 months
The agents fee
Services the agent
Kinds of property the agents sells (2 bedroom bungalows etc)
If the agent has a track history of selling similar properties to what the user owns
To help home sellers make informed decision if an agent is right for them or not. The company also provide conveyancing services and have tools such as the seller tracker, which helps users to know if their house sell is on track.
“GetAgent agents” are estate agents that are signed up to GetAgent, however, GA is an imperial comparison site they show users the top 6 agents in their area GetAgents or not.
What has your role been?
When I first joined GetAgent, I was the sole designer – shortly after joining I advocated for a UX research as the company provided a large number of products , targeting different user groups, all of which preceded to a slew of disparate features, created based on assumptions and the number of dev hours it may take to develop rather than user needs and feedback. The company was ultimately an engineering focused company rather than a user focused company, that had a low UX maturity level. The evidence of this could be found in many of their products. It was time the make the company user centred.
I am currently the Lead Product Designer / acting Head of UX and Design. I have worked for GetAgent for just over a year. My role includes:
Leading the UX team (Researchers and designers), overseeing user research, developing design ideas, planning and leading ideation sessions, supervising design projects, establishing design teams, fostering a design oriented atmosphere, bridging the link between creative employees and management, developing creative programs and design concepts that meet the business objectives, creating and implementing design strategies, establishing and developing best practice with the design and creative team, establishing and maintaining the GetAgent brand, establishing and defining a design process, Creating and maintaining a design system.